Support
Answer faster. Hand off cleaner.
Tuku acknowledges every support message instantly, answers what it can, and routes the rest to your team with a tag — so nothing falls through.
The automations
2 ready-made flows.
Pick one, customize the copy, hit publish. Live in under 5 minutes.
DM Keyword3 steps
Order Status Auto-Reply
Instantly reply with order-status instructions. Escalate to a human if the customer needs more than tracking.
Use this automation →DM trigger
Keyword: order, tracking, where
Send DM
"Check status here 👉 [tracking link]"
Human handoff
If they need more, route to support
DM Keyword2 steps
Human Handoff
Auto-acknowledge support messages, then assign the conversation to your team with a tag.
Use this automation →DM trigger
Keyword: help, support, agent
Auto-acknowledge
"Got it — a teammate will reply within 1 hour ⏰"
Assign + tag
Route to support inbox, tag urgent