Respond.io

What is Respond.io?

Respond.io is an AI-powered customer conversation management platform that unifies messaging, calls and chats from channels like TikTok, WhatsApp, Instagram and Facebook into a single team inbox. Businesses use AI Agents and automation to answer questions, qualify leads and drive sales conversations at scale. Founded in 2017 and headquartered in Kuala Lumpur, Malaysia, the platform serves over 10,000 brands, including Toyota, McDonald's and British Airways.

How Respond.io works with TikTok

Respond.io is one of TikTok's first badged messaging partners, with native integrations for both TikTok Business Messaging and TikTok Messaging Ads. Teams can capture leads from TikTok Messaging Ads, track which ads start conversations, and send click-event data back to TikTok to optimize campaign performance. AI Agents and chat automation then handle FAQs, qualify and route leads, recommend products and share booking or payment details, all inside one inbox alongside other channels.

Key features

• Unified inbox for TikTok, WhatsApp, Instagram, Facebook and more
• AI Agents to answer FAQs, qualify and route leads, and recommend products
• TikTok Messaging Ads conversion tracking and click-event reporting
• Chat automation and smart lead routing
• Built-in analytics, CRM sync and reporting

Pricing

Subscription-based with tiered plans: Starter at $79/month, Growth at $159/month, Advanced at $279/month, and custom-priced Enterprise. Billing is based on Monthly Active Contacts (you pay for the contacts you talk to), with up to 20% savings on annual plans. A 7-day free trial with full Growth-plan features is available, no credit card required.

Best for

B2C businesses and SMEs running TikTok Messaging Ads or managing high volumes of DMs who want to convert conversations into revenue. Especially strong for teams that need one AI-powered inbox across TikTok, WhatsApp and other messaging channels.