Khoros

What is Khoros?

Khoros is an AI-powered enterprise customer-engagement platform that unifies social media management, digital customer care, and online community management. It was formed in 2019 from the merger of Spredfast (founded 2008 in Austin, Texas) and Lithium Technologies, and is headquartered in Austin. Its current lineup centers on two AI-native products: Iris AI for social media management and Aurora AI for online communities. The company was acquired by IgniteTech in May 2025.

How Khoros works with TikTok

Through its Iris AI social media management product, Khoros lets brands plan, schedule, and publish content to TikTok alongside Facebook, Instagram, X, LinkedIn, YouTube, and Pinterest from a single shared calendar with multi-level approval workflows. Its social listening monitors TikTok and other sources across 187 languages for sentiment and trends, while the digital care inbox centralizes and routes inbound TikTok interactions so enterprise teams can respond at scale.

Key features

• Cross-channel publishing and content scheduling with shared calendars and approval workflows
• AI-native social listening across billions of sources in 187 languages
• Unified digital care inbox with intelligent case routing and quick replies
• AI content generation, sentiment analysis, and suggested responses
• Online community management with self-service and automated moderation

Pricing

Not publicly listed. Khoros uses custom enterprise pricing and directs prospects to contact sales ("Let's Connect") rather than offering self-serve plans or a public free trial.

Best for

Enterprise brands and agencies that need to manage social marketing, customer care, and branded communities across TikTok and other major channels from one governed, AI-assisted platform.